Service monitoring - alert if you don't get recordings within X hours#17
If you don’t record a single call within X hours (eg 8 working hours), we would assume that there is an issue with either the platform or possibly our setup - so it’d be really useful to know this.
Hi Harry, if you subscribe to our status page we post updates on system uptime and performance there.
This would be good to have on a per customer basis.
The platform might be fine but the customer may have made a change to their tenent that has “broken” it.
Hi Nigel
Our service desk are working on being able to monitor individual tenants this month. It’s unlikely to be part of the status page anytime soon but we would be aware of an issue which would result in us notifying the tenant.
Hi ClarifyGo Product Team
It would be good if it was something the customer could subscribe to via their recording portal or if it automaticaly sent it any Admin email addresses